VOIP, or “Voice Over Internet Protocol”, is a particularly efficient and effective digital telephone service that uses your computer network as a platform for voice communication. VOIP improves operational efficiency and reduces the overall cost of telecommunication. Today’s IP voice systems are much more than a means of communication as they can offer real competitive advantages for any organization. By converging voice, video, and data networks into a single system, costs will be contained, functionality improved, and productivity and customer satisfaction maximized. VOIP improves employee productivity anywhere, anytime by providing instant access to company resources and tools.
In addition, VOIP reduces the operating costs of leasing lines and regulatory fees, and the cost of calling features such as voicemail, call transfer, and call forwarding. You can run video conferencing to your desktop. The feature-rich solutions of VolP include conversion of messages to email attachments.
There are two basic architectures for delivering VOIP:
All hardware elements of the voice system are located at the user’s site, so the system is managed by the user. This architecture – the premises solution – provides the best security and control of the system.